Your happiest customers say nothing. Your unhappiest post it on Google.
Ratezen asks every customer one question on the way out. The good visits are handed straight to your Google listing. The bad ones reach a private form — and your inbox — while you can still do something about them.
- Every customer asked, without your team having to remember
- Complaints reach your inbox, not your public rating
- One place to see how each location is actually doing
- A reply within one working day
- 20 minutes, no slide deck
- Nothing installed on your machines
Used the same way by
- Cafés and restaurants
- Clinics and dental practices
- Salons and studios
- Gyms
- Law and accountancy firms
- Garages
- Retail
- Trades and home services
What it is
One question, asked of everyone, routed two ways.
Most businesses collect reviews by accident. The customers who bother to write one are the ones you upset, and the hundred who left perfectly happy are never asked at all. The rating on your listing ends up describing your worst week rather than your normal one.
Ratezen closes that gap. Everyone is asked the same thing in the same way, and what happens next depends on the answer — public praise goes where it helps you, private complaints go where you can act on them.
Without it
- Only the angry ones write anything
- Complaints arrive as a public one-star
- Nobody knows which branch is slipping
- Asking depends on staff remembering
With Ratezen
- Every customer gets the same one-tap ask
- Unhappy ones reach you privately, first
- Each location has its own live numbers
- The link does the asking, every time
The actual software
Every screen, before you talk to anyone.
Not a concept — these are the screens your team signs into, and the one your customers tap.
How it works
A fork in the road, decided by one tap.
You choose the rating that counts as positive. Everything downstream follows from it.
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Step 1
Ask on the way out
A QR code on the counter, a link on the receipt, or a line in the SMS you already send. One screen, five faces, no account and nothing to type.
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Step 2
Send the good ones to Google
Anyone at or above the rating you set is handed straight to your Google review page, and the click is recorded — so you can see what the funnel actually produced.
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Step 3
Catch the bad ones first
A low rating opens a private form instead. It becomes a prioritised ticket, emails the right people within the minute, and stays open until somebody closes it.
What you get
Small enough for one counter. Built for fifty.
Nothing to install
It is a link. No software on your machines, no change to your booking system or till.
One shop or fifty
A single counter or a group of locations that each need their own view. Same setup either way.
Each site sees only itself
Reviews, tickets and figures are scoped per location. Branch teams see theirs; you see all of it.
Complaints become work
Status, priority, owner and internal notes on every ticket — so an unhappy customer ends in something done.
Told the moment it happens
The location team, its manager address and a head-office copy, all emailed at once.
Your data, on demand
Filter by rating, location or sentiment, then export the same rows as CSV. No lock-in, no export fee.
Questions
The things owners ask first.
Anything not answered here, ask us on the walkthrough — it is twenty minutes against your own locations, not a slide deck.
Does this work for my kind of business?
If you serve someone and they could leave you a Google review, it works. There is nothing trade-specific in it — no industry fields, no jargon, nothing a customer would have to understand. Sole traders, partnerships, limited companies and multi-site groups all run the same setup.
Do we have to install anything, or change our existing systems?
No. The funnel is a web page you link to — as a QR code, a line on a receipt, or a link in a message you already send. Nothing is installed on your machines and nothing has to talk to your booking system or till.
Can staff at one location read another location's feedback?
No. Every review, ticket, and figure is scoped to the location a staff account belongs to. Only an administrator account sees across all of them.
What happens to negative feedback?
It is never published anywhere. It opens a private ticket, emails the team and manager address for that location, and stays open until someone resolves it. Signed-in pages are also kept out of the browser cache, so a shared counter machine cannot show the last customer's details after someone signs out.
Who gets emailed when something goes wrong?
The staff accounts attached to that location, its own manager address, and a head-office address if you set one. Nobody is emailed twice.
How long does it take to set up?
About twenty minutes. You add your locations, paste your Google review link, choose the rating that counts as positive, and print the QR code. There is nothing to install and nothing to connect.
Do our customers need an account?
No. They open a link and tap one of five faces. Nothing to download, nothing to sign up for, and nothing to type unless they want to tell you something went wrong.
Is this allowed under Google's review policy?
Every customer is asked the same question in the same way, and nobody is prevented from leaving a public review. What changes is that unhappy customers are also given a private route to reach you first. Read the policy yourself and satisfy your own compliance position before going live -- this answer is a description of the product, not legal advice.
What happens if we want to leave?
Export your reviews and tickets as CSV, then cancel. There is no notice period, no export fee, and no support ticket to raise first.
Can we try it on one location before rolling it out?
Yes, and most groups do. Run a single site for a month, compare it against the others, then add the rest when you are convinced.
Worth twenty minutes to find out.
We will walk you through it against your own locations, your own rating threshold, and your own Google listing. Then you decide.
Book a walkthrough